Delivery Policy

Gul Gul Beauty Ltd (“we”, “us”, “our”) provides hair and beauty treatments delivered in person at our treatment room at 9 Mark Road, Noel Park, London, N22 6PX, and retail products purchased via our online shop.

1. Services

All hairdressing and beauty treatments are provided in person by appointment only at our address above. There is no delivery associated with booked services — your “delivery” is your appointment time, which will be confirmed by email, phone, or SMS.

2. Retail Products & Gift Vouchers

Where physical retail products are purchased through our online shop, we aim to dispatch orders within 3–5 working days of payment being confirmed, using Royal Mail or a similar UK courier.

• UK delivery costs will be shown at checkout before you complete your order.
• Estimated delivery time is 2–5 working days from dispatch for standard UK delivery.
• We currently only deliver within the United Kingdom.
• Gift vouchers purchased online are delivered electronically to the email address provided at checkout and do not incur a delivery charge.

3. Delayed or Missing Deliveries

If your order has not arrived within 10 working days of dispatch, please contact us at gulnura.ask2@gmail.com with your order number so we can investigate.

4. Order Issues

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at gulnura.ask2@gmail.com.